What is a Live Party?

A Live Party is when The Treasure Box broadcasts LIVE on our Facebook® page and we harvest the pearl from the oysters and gemstones from the truffles right on the live feed!
We also often play a variety of games like Bingo, Scratch & match Game, and Plinko. Not every game is played every night, and each game has their own set of rules.
Bingo and Scratch & Match Games are FREE for anyone to play and win. Winners are verified to ensure the rules were followed.
We also run a variety of contests and drawings for FREE products or Gift Certificates.
All contest, drawing and game winners must claim their prize by sending us a private Facebook message with the requested information within 30 days of winning.
Check out our Facebook® to see specials, and photos of pearls and gemstones harvested from previous parties!

What days are the Live Parties?

The party schedule varies every month. Since we are a small business, owned and operated by a husband and wife team, we schedule the live Facebook parties around our 3 children’s schedules. We are mom and dad first!
A list of our upcoming parties can be found at the top of this page as well as in the events sections of our Facebook page.
We try to have the upcoming month’s schedule posted by the middle of the current month.

What time are the Live Parties?

You can tune in on party nights at 8pm eastern standard time to watch our Live Parties!.
If a show starts at a special time, an announcement will be made on our Facebook page.
Parties an event set up on our Facebook page. Simply click on “Going” on each event and you will not only get a reminder notification the day of the live show, but you will also be entered to win a prize in the RSVP drawing!

How can I order for a Facebook Party?

To place an order to have an oyster or truffle opened, please go to HERE to choose your party date and pre-purchase your oysters. This will reserve your spot on a LIVE Facebook broadcast.
Some shows sell out 1-2 weeks in advance so there is not a guarantee that openings will be available for the same night once the party starts. It's best if you pre-order.
We try to accommodate all our customers the best we can. If you need any special requests, please email them to krystal@krystaloysters.com and while we can't guarantee it, we will do our best to fulfill them.
If you order after a line-up has been released, you will be placed at the end of the line-up.

What happens when I order a single oyster or a Pendant of the Month?

If you have a single oyster purchase, or a pendant of the month that comes with a free oyster, you will have the opportunity to hand-pick an oyster from 4 randomly chosen oysters placed on a tray.
When it is your turn during the show, we will announce your name and show you the tray of oysters. You will then comment the number (1,2,3 or 4) in the comments of the live video.
If you are not in attendance during your turn, the audience will pick the oyster for you.
In the extreme rare event (less than 0.1%) that an oyster is empty upon opening, we will discard the empty shell and ask you to choose a different oyster from the tray.
Due to the nature of the product, all purchases are final. There are no substitutions, exchanges or refunds. These are cultured pearls, so it is common for pearls to have dimples and other blemishes. The size, roundness, color, luster, surface and nacre quality are a complete surprise! This is part of the fun!
After your pearls are harvested on the show they will be cleaned, dried, photographed, packaged and shipped with the rest of your order.

What happens when I order a Party Pack?

A Party Pack is a pack of (5) cultured Akoya oysters.
All Party Pack oysters are chosen at random from the oyster bucket when it is your turn.
In the extreme rare event (less than 0.1%) that an oyster is empty upon opening, we will discard the empty shell and randomly choose a different oyster to take its place.
Due to the nature of the product, all purchases are final. There are no substitutions, exchanges or refunds. These are cultured pearls, so it is common for pearls to have dimples and other blemishes. The size, roundness, color, luster, surface and nacre quality are a complete surprise! This is part of the fun!
After your pearls are harvested on the show they will be cleaned, dried, photographed, packaged and shipped with the rest of your order.

How do I win prizes?

Like & Share the LIVE Video
RSVP to the Live Broadcast Event
Guess How Many Twins!
BINGO
Other Games and Contests like Plinko, Prize Wheel, Pearl Lottery and more!

***Click HERE for more details

How do I receive my pearls after the opening?

Your pearls will be packaged with any other merchandise (jewelry, pouches, etc) and mailed via USPS typically within 5 business days (if back-ordered or custom made jewelry item, handling time may be longer).

Can I exchange my pearl for something different?

The short answer is, no. Due to the nature of the product, all sales are final. We do not offer substitutions, exchanges or refunds. If we did it for one, we would have to do it for all. On our website, there are single pearls available for purchase. These pearls were opened during a batch quality check.

Can I have a Private Facebook Party?

· Yes! Due to our very full schedule, we currently have a long waiting list for private party hosts/hostesses. If you would like to learn more information about hosting a private Facebook party or to add your name to the waiting list, please email us at: krystal@krystaloysters.com

HOW CAN I WIN PRIZES?

Like & Share the LIVE Video:

While we are live, be sure to share our live feed PUBLICLY on your Facebook® profile. This enters you to win a prize!
The share must be public so that we can verify that the winner has followed the instructions.
One winner will be randomly selected at the end of the night for a prize and another winner will be chosen at the beginning of the next broadcast!
No purchase is necessary to be eligible to win this drawing and you do not need to be present to win.

RSVP to the Live Broadcast Event:

Most Live Shows will have an event set up through our Facebook page.
Click “Going” on the event and this will enter you into the RSVP drawing.
One winner will be randomly drawn and announced at the end of the live broadcast.
No purchase is necessary to be eligible to win this drawing and you do not need to be present to win.

Guess How Many Twins:

Sometimes an oyster will have two pearls instead of one. We call this twins.
On the day of most shows, we will add a post to our Facebook page directing you to guess how many set of twins you think we will have during that date’s live broadcast.
You can change your guess by commenting a new guess on the post before the time deadline announced during the broadcast. To change your guess, just post a new guess and the last guess you make prior to the time deadline will be your official entry.
Do NOT edit your guess comment. Editing the comment automatically voids the entry.
A random winner will be chosen from all the correct answers.
No purchase is necessary to be eligible to win this game and you do not need to be present to win.

BINGO:

Bingo is a fan favorite at The Treasure Box, and it is FREE for anyone to play.
On the day of most shows, we will add a post to our Facebook page directing you to comment 5 different numbers between 1 and 30. These will be your Bingo numbers. (We recommend writing down your numbers as it is easier to keep track of later).
Numbers must be commented on the post prior to the time deadline announced. Entries must be commented prior to us drawing the first Bingo number.
When the first Bingo number is drawn, the eligible entries are printed to be used for verification of winner.
In between each customer, party pack, or at random a Bingo number will be randomly drawn from the Bingo ball, then announced and shown on the live broadcast.
Once all 5 of your numbers have been called, comment BINGO in the comments section of the live broadcast video. They can be called in any order.
After Bingo is called, we compare the prospective Bingo winner’s numbers on the verification list to the numbers which have been called.
If all 5 numbers have been called and verified, all persons who called and have a verified Bingo will win a prize!
If Bingo was called but the Bingo was not able to be verified, we will continue with the game until we have a verified winner.
It is possible for more than one person to win Bingo. It is also possible for a person to win Bingo more than once.
If we have time and wish to play another round of Bingo after we have a winner, we will post a new Bingo post to our Facebook wall.
Numbers do NOT automatically carry over from game to game. To participate in a subsequent game of Bingo, you must comment your numbers on the individual game post.
If after the last customer we do not have a winner for the current Bingo game we are playing, then Bingo numbers will be drawn in “rapid fire” like fashion until we have a verified winner.
No purchase is necessary to be eligible to win this drawing but you MUST be present to win.

Purchasing Customers Only Games:

Some nights we will have special games for purchasing customers only.
These games have been known to include Pearl Plinko, Prize Wheel, Pearl Lottery and more!
The eligibility requirements will be announced prior to the start of the games.
Prizes won during these games will be shipped with the customers purchasing order which made them eligible for the game, unless it is a backordered item or jewelry which requires drilling and mounting. Those items would be shipped separately.

Special Party Nights/Private Parties:

On certain nights we host themes or private parties. Some of the games we play during those nights may be different than those we play during a regular public pearl party.
Rules to those games will be announced prior to the start of the game, and winners will be verified to ensure that rules were followed.

WHAT ELSE SHOULD I KNOW?

· We LOVE to give away prizes and we always try to be fair. Contest and game winners will be verified to ensure that the rules were followed.
· It is possible to win more than once. We never punish anyone for being lucky!
· We utilize an app to assist us in the drawing of random winners. This ensures that we are always being fair.
· By entering a contest or participating in a game, you are giving us permission to announce and/or publish your Facebook name on our website, any social media account owned by The Treasure Box, and marketing material should you win.
Prizes must be claimed within 30 days of us announcing you have won. To claim your prize, you must send us a private Facebook message with the requested information. Examples: contact information to send electronic gift certificate or shipping address for the shipment of physical prizes.
· If your prize is a gift certificate, you will be sent a code to use in the coupon portion of our website that will deduct the prize amount from your order. Gift certificate prizes may be used on anything in our store and do not expire.
· If you win a physical prize, we typically ship it via USPS within 5 business days of receiving your shipping address message. Occasionally, it may take longer, depending on the prize or circumstance.
· Prizes cannot be exchanged for a different prize or store credit.
· Not every game will be played at every party. Please follow our Facebook page to stay up to date on the most recent contests, drawings and games.